Owner's reply: Hello,

I'm sure that you feel this way because we didn't implement your request right away.

However, I don't see any mention of the fact that we:
- Weren't "resistant" to updating our Authorize.net Plugin, when we updated it based on your ticket.
- Offered step by step instructions on how to implement the "Membership Extras" to be required (that you do mention in your review, although how you said it makes it sound more like you didn't need our help at all and did it all on your own).
Please, do tell the truth in your review, don't skew it.

The user doesn't agree with a feedback section (that's his choice, we can't convince him otherwise). Summarizing the conversations we've had, it was "lame" that we had a central place for our customer's requests. In his exact words, he "doesn't care about your other customers", just his own. That would have been true if he bought a product that was meant just for him, but this isn't the case.

Bottom line:
We agree that our extensions can be developed further and we are doing just that. It's just that if we'd treat anyone differently it wouldn't be fair to the other paying customers. And we NEVER, EVER, will demean a customer for wanting something (eg. say that their request is not important). It's usually the other way around :)

Owner's reply: While you are entitled to your own opinion, having high expectations does not mean that our extension deserves 3 stars.
Let's recap:

- Taxes. You insisted the tax to be displayed BEFORE the subscriber selects his payment method. Bare in mind that this tax is added based on the payment method selected.

- Reports. Although I agree that more reports are needed, you were actually the first user to ask for this, that's why we've asked you to add it in the Feedback section. If more users ask for a feature we consider implementing it, but we can't implement everything everyone thinks should be "normal" or "basic".

- Order numbers. Even though we do not provide customizations, we've added the two placeholders for your convenience, free of charge. It's a shame that you did not follow up and decided to just close the ticket. You'd be amazed to find out that, if you want to hide how many orders have been made (I don't see the point in doing this, but that's my point of view), you can always adjust the AUTO_INCREMENT value in your database to a random number. There's no point in a complex order numbering system - things are supposed to be easy. How about a customer phones you regarding order X2JKKSD84123DS? Do you think it would be easier if he'd pronounce "order number 233"?
The "order hash" placeholder does not refer to PayPal only. It refers to what the Payment Gateway returns as the unique order/transaction ID. If you were using PayPal, then yes, it's the unique transaction ID PayPal returns.

- Modules. No requests for modules until now. Again, this could have been added to the Feedback section.

The only reason for this review was because we refused adding the above requests (on demand). We like to help our customers and even go beyond what the Support Policy implies (even helping them when the errors they're facing have nothing to do with our extensions) - but there's a limit to what we can and are willing to do. You're purchasing support for this extension, not custom development.