RSTickets!Pro

31 reviews

Get RSTickets!Pro (v3.2.4)

Introduction

Help Desk

Communication is an essential aspect of online businesses, helping your customers better understand and use your products is the best way to increase your success. With its robust set of features: online and email ticket generation, categorization of tickets through departments, knowledgebase system and many more, RSTickets!Pro will provide all the means of creating a professional help desk system in your own site. We, here at RSJoomla!, are also using this system for our clients so we have first hand experience with this great product.

Specs
» Compatible with Joomla! 3.x and 4.x
» Compatible with Joomla! 5
» PHP 8+ 8.1 / 8.2 compatible

Highlights
» Manage your customers' issues through the frontend or the backend.
» Create custom fields - choose if they are mandatory or not, personalize validation messages, add custom HTML attributes.
» Customize each department - setup custom fields, change email address, notify other emails,
» Spam protection - protect the submission form with either the built-in CAPTCHA or ReCAPTCHA.
» Total control - Assign staff members to multiple departments, create groups that your staff members belong to.
» Customizable statuses - create any number of custom statuses on top of the built-in ones (open, on-hold, closed).
» Priority levels - by default low, normal and high. Add any number of priorities you want!
» Notify customers of inactivity - if customers don't reply in a timely manner, tickets can be closed automatically after a notification is sent.
» Increased workflow - with the automatic ticket assignment you won't have to worry about assigning tickets, they get assigned load-balanced to each available staff member.
» Better usability - only one form to complete and your customers will receive an automatically generated account and a copy of their ticket.
» Knowledgebase - add articles & categories as resources for your clients to use.
» Client's dashboard - a place where your client can search the knowledgebase, submit a ticket, view and search his own tickets.
» Customize email messages - each email message sent by RSTickets! Pro can be customized.
» Avatars - Gravatar, Community Builder, JomSocial, Kunena.
» Three ways to view a ticket - plain (all information on the page), accordion or tabs (relevant information separated).
» Ticket subjects - choose either predefined subjects or allow customers to enter their own subject.
» Predefined searches - create quickly accessible links for your most common searches.

Menus
» Dashboard
» Tickets
» Submit a ticket
» Knowledgebase - Single Article
» Knowledgebase - Layout

Write a review

Creates New Joomla! User for Each New Enquirer

Herbert Stevens (2).
Posted on 20 March 2023

Functionality

Provides helpdesk features for multiple staff, multiple departments. Provides tracking of helpdesk requests. Joomla! 4 compatible.

Ease of use

User interface is excellent. Staff interface is excellent. Large number of customizations makes setup a bit difficult.

Support

Prompt response to registered users by knowledgeable staff. Support staff responds quickly during business hours, GMT+2.

Documentation

Describes basic functions, but is not a very good "how to". Documentation does not provide much assistance with setup.

Value for money

Reasonable price for a full-featured system. Although a bit more expensive than many extensions, if it's a good fit it does the job.

I used this to: The system automatically creates a Joomla! user for each inquirer if the user is not already registered. he new user can be assigned to any existing group, including one with no rights. This cannot be disabled, per support desk. That feature makes it unsuitable for my needs.

Was expecting more

Big up! Hosting (7).
Posted on 08 July 2020

Functionality

it grabs emails, set's a number. But when it comes to customization, you can't really even create a form like they have on their own site.

Ease of use

Not easy to understand at first. You can't set up a way to have tickets without creating a user for each one. So you end up with 1000 user

Support

poor. The forums aren't monitored, and when there's a reply, the reply is shallow or empty

Documentation

poor. Nothing guides you to fully understanding of the component. You can't customize it

Value for money

This wasn't the product I expected. Compared to rsforms, this isn't made with such details as this other product

I used this to: ticket system from general public and tried to made another level of customer support for registered users as intranet. failed both

Owner's reply: Hello,

Sorry to hear that - I've searched our records and you had only two tickets submitted on our support system, both of which are unrelated to what you are describing here (both were server related errors). Our customer support team was there to help you if you had mentioned that you were running into issues - the forums are only for community support, I'm sure everyone knows that by now, since we offer a private 1 to 1 support system for as long as we've been in business (2007).

I'd like to mention that you can customize the submission form just like the one on our website, mainly because we're still using RSTickets! Pro on our own website, even though it's a very old version of it, and it's nowhere near as streamlined as the latest Joomla! 3 (soon Joomla! 4) version. I'd also like to note that the JED, at the time of this writing, is using RSTickets! Pro as their support system.

Thank you for the feedback, our only wish is that you'd have contacted us first so we could help you.

Great component, perfect support, highly recommended by us

Robert Kuenstler (2).
Posted on 11 April 2016

Functionality

Rich functionality, it covers all requirements for corporate ticket systems.

Ease of use

Very easy to use and implement. For several hours we have done a setup of the RSTickets Pro, covered all requirements of our customers.

Support

Perfect support! The colleagues from RSJoomla! react of our tickets immediately and solve the problems for very short time.

Documentation

Well done, clear descriptions.

Value for money

Absolute great value for money!

I used this to: help deck part of 3 commercial sites of our customers. The sites are part of complex information systems for traffic management.

Totally Happy

Fernando Garza (3).
Posted on 27 November 2015

Functionality

I haven't tested all features, so far it is great.

Ease of use

Very easy to use and implement

Support

Support is amazing, I had an issue with CSS, it wasn't RSJoomla related. anyway they send me their recommendations and it was very helpful

Documentation

Very good.

Value for money

It is worth it 100%. In the future I will considere RSJoomla first for any of my code needs.

I used this to: Support company page.

The best extension for ticket systems

Mikael Huttanus (1).
Posted on 18 February 2014

This component is the best in it's categorie and does worth the price for sure.

the support is excellent and they really care if you need help.

Highly recommended.

Brilliant Component and Excellent Support!

John Gilvear (3).
Posted on 24 May 2013

I have been using RSTicketsPro for a couple of years now and I have to say the support I received from these guys has been second to none! Just recently I had a couple of issues with CSS and a Javascript problem with IE8. I sent in the support requests and had answers back the very next day. Well worth the money they charge for this component. Easy to configure and customise.

Keep up the good work!

Great component and the best support

Hooman (1).
Posted on 04 April 2013

This component is one of the best and does worth the price.

I had an issue to get the captcha working (because of a javascript conflict on my site, not the component problem)and the support was fantastic.

Highly recommended.

Excellent component! excellent support!

Mino (2).
Posted on 05 December 2012

the component is great, does its job properly! also excellent assistance, he called me by phone to resolve my problem. Highly recommended!

Excellent extension, helped me a lot

CodeGravity (2).
Posted on 24 October 2012

I'm using this system for nearly 2 years (if I remember well). It's the best support system I've ever used. A suggestion for future releases: I'm looking for some way how to create tickets automatically, based on received emails. Most of customers are little bit "lazy" to open tickets using web interface and rather send an email, or they just reply to an email with license they just purchased.

Owner's reply: Thanks for the review. You already have that feature for RSTickets!Pro with the Cron plugin that parses the e-mails and make them tickets.

Great Product Fantastic Support

andrew (4).
Posted on 12 July 2012

Just to get the semi-bad out of the way...this product is missing the ability for the manager to "listen-in" and monitor tickets that have been assigned AND it only deletes the emails after the cron picks them up (instead of just reading them).

As for the good stuff...This is a great product that is bug-free and terrific support. I can give no higher praise then to say that the available features work as advertised and when their is a problem you get a response.

Thanks RS Joomla!

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RSTickets!Pro

Version:: 3.2.4
Developer:: RSJoomla!
Last updated:: Aug 27 2024
2 months ago
Date added:: Nov 18 2014
License:: GPLv2 or later
Type:: Paid download
Includes:: c m p
Compatibility:: J3 J4 J5

Download

Uses Joomla! Update System

Demo Support Documentation

Score:

Functionality:

Ease of use:

Support:

Documentation:

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Write a review

RSTickets!Pro

Introduction

Share

Functionality

Ease of use

Support

Documentation

Value for money

Functionality

Ease of use

Support

Documentation

Value for money

Functionality

Ease of use

Support

Documentation

Value for money

Functionality

Ease of use

Support

Documentation

Value for money

RSForm! Pro

RSFirewall!

RSSocial!

RSContact!

RSMembership!

RSFiles!

RSFinder!

RSMail!

RSPageBuilder!

RSMediaGallery!

RSEvents! Pro Integration for RSForm! Pro

RSEvents!Pro

RSDirectory!

RSBlog!

RSComments!

RSSeo! Suite

RSFeedback!

RSSearch!

reCAPTCHA for RSForm! Pro

MailChimp for RSForm! Pro

Salesforce Web2Lead for RSForm! Pro

RSMail! Integration for RSForm! Pro

PayPal for RSForm! Pro

Google Analytics for RSForm! Pro

User Registration for RSForm! Pro

RSShowcase! for RSMediaGallery!

ZohoCRM for RSForm! Pro

dotmailer for RSForm! Pro

RSTickets!Pro

Score: